Frequently Asked Questions

1. Why Webco Security?


2. How can Webco offer a free system?


3. Wired or Wireless?


4. Why a professional Installation


5. What are the main components of an Alarm System?


6. What other devices are common additions to compliment a basic Alarm System?


7. Are wireless systems prone to false alarms or affected by errant radio transmissions?


8. Can my alarm be "hooked up" directly to the police station?


9. How is the alarm connected to ADT's central station?


10. Where are ADT's central stations located?


11. Isn't is better to have my alarm monitored by a near by station?


12. What happens when the alarm goes off?


13. How loud is the siren and will it bother the neighbors, if I set it off by mistake?


14. Does ADT charge for false alarms?


15. I already have smoke detectors, Why would I want to add additional ones to my alarm system?


16. Is there an extra monitoring charge for additional equipment? (I.E. Smoke detectors, Carbon monoxide detectors)


17. What happens if we lose the electrical power in our home?


18. How difficult is it to operate?


19. Can the system be set at night, or when the kids are home?


20. How about my Pets? (cats, dogs)


21. What is the correct design of a good system?


22. In an emergency can I summon the police or fire departments?


23. What about medical emergencies?


24. I have a pager. Can the alarm automatically call my pager when the system is armed or disarmed?


25. What if the keypad is not within reach?


26. Can I add emergency names and contacts to my call list?


27. What about service or warranties on residential installations?


28. How much electricity does the alarm use?


29. Is there a contract I need to sign?


30. Do I need an alarm permit?


31. Can I get detailed information in the mail?


32. Do we allow referrals of friends and relatives?


33. Who will help me design my alarm?


34. Who will install my system and how long does it take?


35. How will I be billed?


36. Will my insurance company give me a discount for installing an alarm system?


37. What are ADT's requirements to have an alarm system installed through an authorized dealer?


38. Will you supply us names of your customers??

1. Why Webco Security?
A) We are a local independent ADT distributor with main offices in Omaha and Des Moines. Webco has been associated with ADT for over 10 years, and has introduced ADT to over 6000 homeowners in a 5 state area.

B) This is not a "broker" site designed to specifically generate prospects to sell to security companies! If indeed you contact us and you are NOT in an area we serve, we will refer you to a dealer, but only if that dealer promises to make available to you an offer similar to our website offer.

C) When you work with Webco you have the convenience of a FREE telephone consultation or an in-home FREE consultation. You can place an order after your questions are answered by phone or if you prefer, in your home.


2. How can Webco offer a free system?
Webco is paid by ADT for each "contract for monitoring". In this arrangement, ADT literally buys the product for you and pays for its activation, with the trust that most people continue to monitor with ADT well beyond the required 36 months. It is our understanding that is takes somewhat over 5 years for ADT just to recapture their investment! It is a tremendous opportunity for qualified (WAC) homeowners to have an installed system with just a $99 startup fee and an agreement to sign up for ADT monitoring.


3. Wired or Wireless?
Wired systems probably are most preferred for new home construction. Wires are installed prior to dry walling. Webco will pre-wire for you with contractor's approval. Webco will pre-wire for all doors and choice of 2 motion sensors or 2 glass breaks at no extra charge (included with contract for monitoring). Wireless systems are preferred for existing homes. All "devices" i.e. motion sensors, door controls, do require only 2 small holes for screws. Power cord & telephone connection are still required to operate system. These are usually "fished" through the walls.

4. Why a professional Installation
Having a security professional install and program your system is absolutely important because you get the benefit of having a trained technician analyze your home and make sure your devices (components) are optimally located. The telephone connection is critical. Call Webco today to order and schedule a professional installation.


5. What are the main components of an Alarm System?
A. Control Panel with battery back-up B. Keypad C. Door / Window Contacts or transmitters D. Motion detector(s) E. Siren


6. What other devices are common additions to compliment a basic Alarm System?
A. Glass Break detector(s), B. Smoke Detector C. Carbon monoxide detector D. Low temperature device E. Wireless keypads and remotes.


7. Are wireless systems prone to false alarms or affected by errant radio transmissions?
No, the technology today is very sophisticated.


8 . Can my alarm be "hooked up" directly to the police station?
No, the local police station does not have the software or the needed personnel to field alarm signals.


9. How is the alarm connected to ADT's central station?
All alarms are normally monitored through the telephone lines. You may also chose to add “Cellular Back Up” to your system to allow signal transmission without a phone line. This can be used as the principle signalling device where a land line is not used.


10. Where are ADT's central stations located?
Denver, Colorado -- Rochester, NY -- Dallas, Texas -- Jacksonville, Florida -- Kansas City, Missouri.


11 . Is it better to have my alarm monitored by a near by station?
Proximity to the central station is irrelevant. ADT's Stations operate 24 hours a day. Signals are received electronically with no time differential whether your home is 1 block or 1000 miles from a central station.


12. What happens when the alarm goes off?
A trained ADT dispatcher will call your home to verify if you have set the alarm off by mistake and ask for your password. If there is no answer or the correct password is not given, the police are immediately notified. Your control panel is a computer that identifies which door/window or motion detector has triggered the alarm. The police are given accurate information as to where the intrusion took place. ADT then contacts you or a designated friend or relative. All of this data instantly appears when a signal is received. Your alarm will automatically shut off within 12-17 minutes and rearm itself.


13. How loud is the siren and will it bother the neighbors, if I set it off by mistake?
The siren is 85 decibels and pursuant to alarm code ordinances sirens are installed inside the home. The siren is loud enough to be heard by any thief on the perimeter who tries to break in but will not bother your neighbors if you set it off by mistake. (The siren is very inconspicuous in design, looking something like an intercom) or in the case of wireless systems is built into the CPU itself.


14. Does ADT charge for false alarms?
No, ADT will never charge for a false alarms but most major cities do charge a registeration fee and fines, (may allow one free).
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15 . I already have smoke detectors, Why would I want to add additional ones to my alarm system?
Adding smoke and fire protection to the system helps to ensure that the fire department will be called, should there be a fire when you are not home. Smoke detectors as part of your alarm system are "supervised" 24 hours a day even if you forgot to set your alarm.


16 . Is there an extra monitoring charge for additional equipment? (I.E. Smoke detectors, Carbon monoxide detectors)
There is, but at times may be included if special bundled packages are offered.


17 . What happens if we lose the electrical power in our home?
The system has a battery back up housed in the control panel for this emergency. It is re-charged when the power returns.


18 . How difficult is it to operate?
A child can operate this system, a 4 digit pin number allows full control of your system.


19 . Can the system be set at night, or when the kids are home?
Yes, The "STAY MODE" disarms the interior motion detector(s) for freedom of movement while keeping the perimeter sensors (e.g. door/window sensors and glass-break detectors) armed.


20 . How about my Pets? (cats, dogs)
Specially designed pet immune motion detectors can be used. Size, free roaming, and placement are considerations.


21 . What is the correct design of a good system?
It is preferred that any perimeter opening that is easily accessed have a sensor, however all exterior doors should be monitored! In addition, a good system should also include at least one motion sensor (considered an interior trap). Most basic systems do not include a monitored smoke alarm, but it is the most often preferred upgrade.


22 . In an emergency can I summon the police or fire departments?
Yes, keypads have emergency Police and Fire panic buttons.


23 . What about medical emergencies?
Should a family member have a special condition and if ADT has been given these SPECIAL INSTRUCTIONS, ADT can dispatch whatever authority is needed: Police, Fire or medical personnel.


24 . I have a pager. Can the alarm automatically call my pager when the system is armed or disarmed?
Yes, if desired a paging feature built into the control panel will automatically alert you when the system is armed or disarmed. This feature can be valuable to working parents to verify if/or the kids have come home from school.


25 . What if the keypad is not within reach?
Remote wireless devices are available for this purpose.


26 . Can I add emergency names and contacts to my call list?
Yes, just call the central station and identify yourself with your account number and your secret password.


27 . What about service or warranties on residential installations?
Defects in workmanship and parts are covered for the first 90 days. Following the 90 day period the same warranty applies on our maintenance program with only a $25.00 trip charge.


28 . How much electricity does the alarm use?
Very little, no more than the light on your stove or the clock on your VCR, less than $2 dollars a year.


29 . Is there a contract I need to sign?
Yes, ADT has a 3-year monitoring agreement. This guarantees at least a portion of the amortization of the free system.


30 . Do I need an alarm permit?
Some towns do require them. Permit Fees range from $10-$60 the average being $25.00.


31 . Can I get detailed information in the mail?
No, Webco Security does not send any further information on the operation of the alarm system through the mail.


32 . Do we allow referrals of friends and family?
One of the reasons for Webco Security's success is the great amount of unsolicited referrals we receive from our customers. This shows that people do care about the safety of their friends and family members. Customers are encouraged to have prospects call us and give the name of the referring customer. In that way, it is possible for this sales "lead" be given to the same sales person that spoke to the referring customer. It is not always possible to duplicate any special sales offer that may have been made to the original customer, but in all cases we will extend to the referred prospect the best current offer available.


33 . Who will help me design my alarm?
A trained security technician can visit your home to aid in the design of the most effective system for your needs as well as answer your questions.


34 . Who will install my system and how long does it take?
A professional installer will put in your system. A typical wireless system can be installed in 2-3 hours. Most hard-wired systems are installed in 8 hours.


35 . How will I be billed?
ADT direct debits a major credit card or a checking account on a monthly, quarterly or annual basis.


36 . Will my insurance company give me a discount for installing an alarm system?
Generally yes. Most all major insurance companies realize the importance of having a monitored security system. Discounts vary between 5-20% with the maximum being allowed for systems monitored for fire as well as burglary.


37 . What are ADT's requirements to have an alarm system installed through an authorized dealer?
You must be a homeowner with approved credit. A 3-year monitoring agreement is required with a $99 deposit.


38 . Will you supply us names of your customers?
The contracts we have with individual homeowners and businesses are strictly confidential. ADT relies on its reputation and length of business to speak for itself. Webco Security encourages calling the Better Business Bureau to receive a report. We have constantly, year after year, been placed on the Omaha BBB "Honor Roll".

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