Webco Security - Monitoring

Monitoring

If you're connected to an ADT Customer Monitoring Center, ADT can notify Fire, Police or Emergency Authorities.
ADT offers all customers this added sense of security 24 hours a day, 7 days a week. Six ADT Monitoring Centers, strategically located across the US, provide monitoring for the home and businesses of 2.1 million customers. Through these Customer care centers, a real-time support network handles millions of signals annually, and provides significant advantages over traditional, locally based fire and intruder monitoring centers.

How it works

Communication between the ADT security system and the Customer Monitoring Center begins with the installation of an ADT control panel, security system devices, and a telephone connection device in your home.
Communication from your home to the ADT Customer Monitoring Center works over telephone lines.

If an alarm situation occurs, such as a burglary or fire, your system is designed to communicate a "signal" to your ADT Customer Monitoring Center, instantly informing the monitoring personnel of an emergency incident. The Monitoring Center then contacts the necessary response personnel.

When an alarm signal occurs, it is because a specific device or sensor has been interrupted or tripped.
When that happens, the device is designed to communicate with the main box or control panel in your home. (We've used a keypad image to indicate this step in the process.).
Once the control panel receives the signal, your system is designed to seize your telephone line and send a signal to your ADT Customer Monitoring Center.

This signal can then be received via computer by an INBOUND Monitoring Center associate, who will follow a procedure specific to the type of alarm signal received.
What happens next may include an associate calling your home to determine if the alarm was accidentally activated, or to determine the type of assistance that you need. Calling to confirm helps ADT prevent false alarm fines or penalties to you from your local agencies. ADT's new 2-way voice connection enhances this procedure.
ADT's Customer Monitoring Center associates can also notify proper authorities, and the individuals on your emergency contact list so that they can get in touch with you. ADT's Customer Monitoring Centers are owned, operated, and staffed by ADT personnel.